Our Code of Ethics
Drug & Alcohol Testing 24/7 is committed to the highest standards of professional, ethical, and organizational conduct in every interaction with employers, donors, and the community.
Our team will consistently treat all persons with dignity, respect, and courtesy, regardless of the reason for testing.
We strive to provide services in accordance with accepted standards of collection, testing, and reporting of results, following all applicable DOT, laboratory, and industry guidelines.
We are committed to providing affordable, accessible services and maintaining a professional level of consistency and reliability in every test we perform.
We do not discriminate, in either the provision of services or employment practices, on the basis of race, creed, nationality, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.
Confidentiality
Drug & Alcohol Testing 24/7 affirms that the confidentiality and privacy of personal information may not be compromised. Donor information will not be released beyond Drug & Alcohol Testing 24/7 without the written permission of the donor or legally authorized representative, or as required by law or regulation.
Access to donor information within Drug & Alcohol Testing 24/7 is restricted to those individuals responsible for collections, testing, and reporting of results to the designated employer or authorized representative. Any breach of confidentiality will be addressed promptly and appropriately through internal review and corrective action.
To improve quality and ensure public confidence, Drug & Alcohol Testing 24/7 may participate with other institutions in quality‑improvement projects and maintain appropriate affiliations, accreditations, and professional reviews. All communications, including internal reports and promotional materials, will accurately represent Drug & Alcohol Testing 24/7’s services, capabilities, and performance.
Resolution of Conflicts
If a conflict arises between a donor and a staff member, every effort will be made to resolve the matter in a manner that:
Respects the dignity and concerns of the donor
Maintains the integrity and safety of all persons involved
Honors Drug & Alcohol Testing 24/7’s fiduciary and ethical responsibilities to the employers, agencies, and communities it serves
Concerns may be elevated to management for review, and, when appropriate, corrective action, additional training, or process changes will be implemented.
Fair Billing Practices
Drug & Alcohol Testing 24/7 is committed to providing affordable and accessible services with clear, transparent billing. All charges will be itemized, and we will only bill for services actually provided.
Standard payment terms are Net 15 days. Invoices not paid within 30 days may incur late fees as outlined in our client agreements. If you ever have questions about a bill, we encourage you to contact our office so we can review it with you promptly and professionally.